1. DAT accepts returns, exchange or refunds within 30 days of delivery.
2. Exchanged or returned Products must be in the original condition as when it was delivered, and must include its original vendor packaging, price tag(s), and Order Confirmation and/or invoice.
3. Merchandise must be un-used, unaltered and be in a re-saleable condition.
4. Goods can be exchanged for a similar item or different item.

All refunds will be credited without interest into the same credit card that was used for the Online Order. If you obtain refund for any Products for which rebates or membership points have been credited, corresponding number of rebates/points for the Products returned will be deducted from your account.

Is there a minimum purchase amount needed to order online?

The minimum purchase for online orders is [amount] .

Do you accept orders on weekends and outside business hours?

Yes, orders are accepted 24/7 and will be processed from Monday to Sunday.

Can I cancel and/or amend my order or shipping details?

For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, DAT reserves the right to cancel multiple or fraudulent orders.

Is there a chance my order won’t be fulfilled?

In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund. 

Why is there a limit to the quantity of orders for some products?

To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.

What payment methods do you accept?

We accept locally and internationally issued AMEX, JCB, Mastercard or VISA debit cards and credit cards, BPI, GCash and GrabPay.

How will I know if my order pushed through?

You will receive an e-mail confirming the receipt of your order. 

Do you save my debit or credit card information?

Rest assured that all debit and credit card information will not be saved in our system. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). You may view our Privacy Policy here.

Can I get discounts when I use my Seniors Citizen Card / PWD Card / VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?

Currently, we are not able to apply these discounts as we are not able to verify these documents through our online shop. However, our physical stores are able to offer these discounts and exemptions, given the appropriate documentation is provided. 

We offer a 30-day return policy for most items. Items must be returned in their original condition. For more details, please visit our Returns & Refunds page.

Yes! Once your order has been shipped, we will send you a tracking number via email, which you can use to track your order on our website or the courier's website.

You can place an order by browsing our products, selecting the item(s) you want, and adding them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your purchase.

You can contact our customer service team via email at [support@youremail.com], through our Contact Us page, or by phone at [1-800-123-4567].

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and some mobile payment options, depending on your location.

Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided at checkout. You can also refer to our Shipping Information page for more details.